Download our FREE Customer Relationship Management Buyer's Guide: http://bit.ly/SRBG-CRM Customer Relationship Management is a process that helps organizations increase productivity and streamline processes across departments where customer interaction is key. In this video, Jonathan takes an introductory look at the category, and why it's important to enterprise business. • SOLUTIONS REVIEW EXPLORES • Our flagship tech explainer series hosted by Jonathan Paula. With the help of Solution Review's team of expert writers and editors, we explain the many complicated and nuanced categories of enterprise technology. This multi-part series will define every tech category we cover at SolutionsReview.com with an introduction video, an in-depth look at the history and evolution of each topic, their key capabilities, and more. New episodes every week. • CONNECT • Website ---- http://bit.ly/SolutionsReview LinkedIn ---- http://bit.ly/SolutionsReviewLinkedIn Twitter ------ http://bit.ly/SolutionsReviewTwitter Facebook -- http://bit.ly/SolutionsReviewFacebook YouTube --- http://bit.ly/SolutionsReviewYouTubeSub • ABOUT US • Solutions Review is an information technology company located outside of Boston, MA. Our collection of news sites and video content report on the latest developments in enterprise technology and make it easier for people to understand what options are available when considering a new solution for their business or corporation. Covering categories ranging from cyber security and mobility management to enterprise resource planning and business intelligence, the Solutions Review team strives to deliver the best news, opinions, best practices, and industry events coverage together in one convenient place. • Solutions Review © 2019 •